Small talk is needed to make contact with other people. After all, people decide in the first few seconds whether they like us and trust us. Even brief small talk can break the ice and establish a relationship. Small talk is appropriate after a greeting or to bridge a waiting time. It is not the duration of the conversation that is important, but the intensity. You will learn how to convey a good feeling to the patient, team member, supplier or other contact person with just a few words. Small talk helps you to get to know people better. The information gained is often also helpful later when providing professional support.

Highlights:

• Choosing positive daily news
• Asking follow-up questions
• Remembering the name and the conversation
• Entertaining with stories
• Finding out and addressing commonalities
• Asking for the other person's opinion
• Giving - giving - giving
• Distributing compliments
• Exuding positive body language
• Showing emotions