Dealing with whiners, know-it-alls and cholerics The difficult patient - every (dental) practitioner knows them: when you read one or two names in the appointment book, a deep gasp escapes you, a prolonged groan and you think ""not him again - this is going to be another drama"". Yet the solution to dealing with "critical personalities" is simpler than you might think: Different people have different needs. However, with some personality types it takes a lot of strength and energy to always react in a relaxed and friendly manner. Why is that the case? How can we communicate successfully and confidently with people we perceive as "difficult"? This online course shows suitable solutions and helps you to make dealing with the next challenging patient less stressful and less complicated.

Highlights:

• Performing convincingly
• Non-verbal communication
• Active listening
• Difficult and challenging patients
• Gelderly and challenging patients
• Money talks
• Objection handling
• Dealing with complainers, know-it-alls and choleric people
• First Aid Kit Communication